Reporter: Not showing her face this woman speaks through a translator saying, while she was on the clock the unthinkable happened to her.
Translator: I felt like I didn’t have a life. Destroyed.
Reporter: The housekeeper who worked at the Courtyard by Marriott is being called “Jane Doe” to protect her identity. The hotel has a contract with Lupita Cleaning Services, who employs Jane Doe. Her attorney Jeffrey Herman, claims the Coral Gables hotel manager, William Castro, sexually abused and assaulted her for three years, threatening her to stay quiet.
Man: He preyed on her for a period of years, threatening her with reporting her to the authorities, because of immigration status. Threatening her to lose her job. And ultimately he was able to use these threats to keep her quiet and to control her.
Reporter: According to the lawsuit, Castro began making sexual advances to the housekeeper in 2009. The lawsuit reads on one occasion she was called to bring towels to a particular room where Castro was waiting, pulled her into the room, and raped her. It also says Castro raped her at another hotel and demanded naked photos of her.
Translator: It started with provocative gestures, provocative salutations, then it moved on to the rooms. It moved on to places around the hotel. And she just had to sometimes stop doing her job to do what he wanted her to do.
Reporter: The housekeeper says she was terrorized by Castro daily, until she was laid off in January. She also says there are other women who are going through the same thing who still work there.
Translator: Come forward. Don’t stay quiet. There’s justice in this life.